Licence agreement (EULA)
Last updated: 2026-06-25 Provider: Balane GmbH · support@balane.tech
This agreement governs the use of the desktop application "FlowVisual" for macOS and Windows (the "Software"). By purchasing, installing or using the Software you agree to these terms.
Scope: This agreement applies to the build obtained directly from balane.app. For the build obtained from the Mac App Store, Apple's standard “Licensed Application End User License Agreement” applies; there is no separate FlowVisual EULA there, and where the purchase runs through Apple, purchase, subscription, invoicing, cancellation and refunds are handled by Apple. The build obtained from the Microsoft Store is the same build; delivery and updates are handled by the Store, and its terms with Microsoft additionally apply to the installation. The licence to use the Software is still granted by the provider under this agreement and unlocked with the licence key. The provider's privacy policy, by contrast, applies to all builds.
The offering is directed exclusively at businesses (entrepreneurs within the meaning of § 14 German Civil Code), legal entities under public law and special funds under public law. It is not directed at consumers (§ 13 German Civil Code). By purchasing, you confirm that you are acting in the exercise of your commercial or independent professional activity.
1. Sale and contracting party
The purchase of the Software is processed by Lemon Squeezy (Lemon Squeezy LLC) acting as Merchant of Record. The purchase contract (payment, VAT, invoice, withdrawal/refund) is therefore concluded with Lemon Squeezy and governed by their buyer terms. This agreement governs solely the license to use the Software granted by the provider (Balane GmbH).
2. Scope of license
You receive a non-exclusive, non-transferable license to use the Software for your own business purposes, tied to an annual subscription. The license is unlocked via a license key and remains valid for the duration of the active subscription. The number of devices (seats) that may be activated concurrently follows the activation limit stated at purchase.
You may not:
- decompile, reverse-engineer or disassemble the Software, except where permitted by mandatory law;
- rent, lease, resell or sublicense it;
- share the license key with third parties;
- modify it or create derivative works.
All rights not expressly granted are reserved.
3. Processing and confidentiality
FlowVisual runs fully locally: your process models and input data are processed solely on your device and stored in files you choose (e.g. on a local or shared drive). There is no transmission, storage or processing of your process data by the provider or any third party. No AI services are used at runtime. Accordingly, no data processing on behalf of the user within the meaning of the GDPR takes place with respect to your process data; a data processing agreement (DPA) is not required.
To validate the license, the Software transmits solely the license key to Lemon Squeezy (license validation). No process data is transmitted in this process.
4. No warranty / limitation of liability
FlowVisual is a simulation and analysis tool. It models processes from the assumptions, estimates and ranges entered by the user, computes them using stochastic methods (including Monte-Carlo simulation) and returns metrics, bottleneck indications, ranges and € projections as decision support. The Software:
- does not guarantee the correctness, accuracy or likelihood of occurrence of the computed results, savings or forecasts;
- does not constitute business, tax or legal advice;
- does not replace the user's own review and professional judgment.
Results depend substantially on the data and assumptions entered by the user. Responsibility for decisions based on them remains entirely with the user. Liability of the provider for decisions made on the basis of the Software, and for any resulting damage, is excluded to the extent permitted by law.
Otherwise, the provider is liable without limitation only for intent and gross negligence and for injury to life, body or health. For ordinary negligence the provider is liable only for breach of a material contractual obligation and limited in amount to the foreseeable damage typical for this type of contract.
5. Term and termination
The Software is offered as an annual subscription preceded by a 14-day free trial. Unless cancelled before the trial ends, the subscription converts into a paid annual subscription and renews automatically for further one-year terms unless cancelled by the end of the current period. Management and cancellation are available at any time via the Lemon Squeezy customer portal; cancellation takes effect at the end of the current period. When the subscription ends, the license ends.
6. Final provisions
This agreement is governed by the laws of the Federal Republic of Germany. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
Questions: support@balane.tech